Refund and Review Policy

Last updated: July 8, 2026. Create4Less.com uses a review-based wallet credit process for generation problems. This keeps the process fair while recognizing that AI outputs are variable and subjective.

1. Wallet-first review process

Create4Less.com generally handles generation issues through wallet releases or wallet credits, not automatic card refunds. Wallet credits can be used for future Create4Less.com generations and related services.

2. How generation billing works

When you submit a generation, Create4Less.com may reserve the estimated amount in your wallet. If the generation completes as billable, the wallet ledger is settled. If the generation fails or is cancelled before completion, reserved funds may be released when the failure is detected. If something looks wrong, you can request a review.

3. When to request a review

You should request a review if:

• the generation failed but wallet funds still appear reserved or charged;
• you were charged but no output was returned;
• the output file is blank, corrupted, inaccessible, or clearly broken;
• the provider returned the wrong format or failed to provide the expected asset type;
• the same generation appears to have been charged more than once;
• a provider or webhook issue caused an incorrect generation status; or
• another technical or billing issue appears in your generation or wallet history.

4. What we review

Create4Less.com may review the prompt, negative prompt, uploaded source files, selected model, model option, settings, estimated cost, reserved amount, wallet transaction history, provider request/response, webhook events, output assets, error logs, support history, account history, and related metadata.

5. Possible outcomes

After review, Create4Less.com may:

• approve a wallet credit;
• release reserved funds if a reservation was not properly cleared;
• confirm that no credit is due;
• request more information;
• mark the issue resolved without credit;
• restrict review requests if abuse is suspected; or
• take another reasonable action based on the records.

6. Not every bad result qualifies

AI generation is unpredictable. A result that is unattractive, off-style, not what you imagined, contains ordinary AI artifacts, or needs another attempt does not automatically qualify for a credit. Four can help reduce wasted attempts, but no prompt, model, or setting choice guarantees a perfect output.

7. Cases that usually do not qualify

Unless there is a technical, billing, provider, or clearly broken-output issue, wallet credits are usually not issued for:

• subjective disappointment with a completed output;
• prompts that were too vague, contradictory, unsupported, or outside the model's strengths;
• source images or uploads that were low quality, unsuitable, infringing, or not allowed by provider rules;
• using a cheaper model where a stronger model was reasonably needed;
• using an output publicly or commercially before reviewing it carefully;
• changes in third-party platform, client, advertiser, or marketplace acceptance; or
• attempts to use Create4Less.com for prohibited or abusive purposes.

8. Wallet top-ups

Wallet top-ups are prepaid Create4Less.com platform balance. Once Stripe confirms a top-up and funds are credited to your wallet, the balance is generally intended for use on Create4Less.com. Card refunds for wallet top-ups are not automatic and may be limited where funds have already been used, reserved, credited, disputed, reversed, or connected to suspicious activity.

9. Duplicate charges and payment issues

If you believe a wallet top-up, wallet charge, or generation charge was duplicated or processed incorrectly, contact support with the relevant wallet transaction, top-up, or generation details. Create4Less.com will review the ledger and provider records before deciding the appropriate correction.

10. Abuse prevention

Create4Less.com may deny review requests, limit credits, restrict generation access, suspend wallet top-ups, or restrict accounts where we believe there is refund abuse, review abuse, fraudulent activity, chargeback abuse, policy evasion, prohibited content, or other misuse.

11. How to submit a review

Open the relevant generation in your Studio asset history and choose the review option where available. Include a clear explanation of what happened. If you cannot access the generation, contact support and include as much detail as possible.

Contact support